Frequently Asked Questions

Can you add a logo to my uniforms?

Yes, we do embroidery, screen printing and digital transfer of logos onto workwear and uniform items, including caps and hats.  We understand that it is vital to get the branding of your uniforms right.  Just send us your logo and we will suggest the best method of applying your logo and give you a quote for it.

How do I decide which types of garments are most suitable for my business?

Think about how the uniforms will be used – what sort of work will your staff be performing while wearing the garments and what type of fabric do they need to be as comfortable as possible?  If they work outdoors, consider factors such as sun protection, breathable fabric, shirts with ventilation.  Look for shirts with complementing jackets or fleeces for the colder months so that your uniforms can transition easily between the seasons without compromising on consistency with your brand colours.

If your staff work indoors and don’t require clothing with any special qualities such as high visibility or elemental protection, then consider the overall look and image – do you want a simple, neat, casual look, or do you need professional, stylised corporate attire?  Consider which image best promotes the nature of your business.

Do you have a store?

No, we are not open to the general public but organisations are welcome to view samples at our office or we can sometimes provide samples of items to you – please see our Samples Policy.  If you require uniforms for 20 or more people, we can also come and visit you to discuss your requirements if you would like to establish a uniform range with us.  If you wish to visit our office please contact us to make an appointment so that we can make sure we have the items you require.

How do I know what size to order?

Please refer to our Sizing Guide page for help with choosing sizes. There is no standard sizing in Australia and each garment is individually sized. Please contact us for a sizing guide for a specific garment. Please note we do not offer free exchanges if you order the incorrect size, so please order carefully.

Which brands do you supply?

We supply over 40 brands including Biz Collection, JB’s (Johnny Bobbin), Aussie Pacific, City Collection, Bisley, Hard Yakka, King Gee, DNC, Gloweave, Van Heusen, Corporate Reflection, Flexfit caps and many more.  To see the full list of brands click on the Browse By Brand tab above.

What if I can't find what I'm looking for in the online shop?

The items in our general online store are a small selection of our more popular styles, but there are many more available.  If you can’t find what you are looking for please contact us with your details and we will recommend the most suitable items and give you a shortlist of garments to choose from.

Can I try the garments on before I choose?

One of the ways that we keep our prices low is to order stock in as needed. This means we do not have a showroom with everything in stock, so instead we have a system in place for providing samples.  You can request samples of the items you are interested in, to check the quality and fit before deciding on your range.  Please view our Samples Policy before ordering.  It is best to discuss your needs with one of our team before requesting samples, as we have information on the products that can help to narrow down your selection.  It streamlines the selection process so that we can provide you with the most appropriate samples straight away, saving you precious time.

Is it true that uniforms are tax deductible for businesses?

Yes, provided the uniform is branded (embroidered or printed with your business name or logo) then the purchase of uniforms, corporate workwear or protective wear is usually tax deductible for businesses.  We’re not tax experts though, so please check with your accountant or tax adviser.

How does the site work?

The Simply Uniforms web store is designed to be as easy as possible for anyone to use. There are two ways the site can be used, depending on your preference.

1)    You can order online like you would on any online store.  The minimum order quantity is 5 items.  If you don’t require a logo on your items you can simply check out when you have finished shopping.  If you do require a logo, you can still add garments to your shopping cart but when it comes to the checkout page, select the “Send Me An Invoice” option and add a note that you require a logo.  We will then contact you to obtain a copy of the logo artwork and we’ll give you a quote for it.  We will not proceed with the order until you have confirmed that you accept the price.

OR:

2)    Become a Registered Member and set up access for your whole organisation, with individual log in ID’s for each of your locations, branches or franchises. We will then provide you with a list of login details for each branch.  When your users log in, they will only be able to select from your approved uniform range, and their orders will come through directly to us. We can then ship their orders straight to them, so you won’t have the hassle of receiving and dispatching orders for all of your different users.

How do I place an order?

You can place an order online or by e-mail, or we can send you an order form if you wish.  We do request all orders to be submitted in writing.

Is it safe to pay online?

Yes, our online payments are via Stripe which complies to the Payment Card Industry Data Security Standards.

Is there a minimum quantity?

For plain garments the minimum quantity is 5 assorted items. If you require embroidery on less than 5 garments there is a small order surcharge of $15 plus GST due to the time it takes to set up the machines for embroidery.  For embroidery to caps the minimum quantity is 10.  For screen printing we recommend a minimum of 20 units.

How long does it take?

Allow up to 7 – 10 working days for the order to be completed. This timeframe applies AFTER logo proofs have been approved, garments have been selected, and we have received your final order and deposit. Turnaround times also depend upon stock availability and the size of your order, so in some cases we can get your order to you faster than this.

Where do you ship to?

We ship Australia-wide.

Do you supply wholesale or bulk orders?

Yes, no order is too large and we offer substantial discounts for larger orders.  More detail is available on our wholesale and bulk orders page.

Can I have my uniforms custom made?

Yes.  Minimum order quantities are as low as 25 units for sublimated garments or 50 units for custom polos and t-shirts. Create something totally unique for your brand!

What is the difference between screen printing and embroidery?

Screen printing involves applying ink to the garments, which results in a crisp, flat image on the surface of the fabric. It will last for a long time, but may eventually crack and fade with many washes, so it may not be suitable for work wear that will be washed several times a week. It is a good economical option for large back logos and is suitable for most types of smooth, flat fabric.

Embroidery involves sewing your logo onto the garment, which results in a logo made of thread which sits upon the fabric. It is more permanent than screen printing, and with proper care, will last the life of the garment. It is suitable for all types of garments and all types of workplaces.

One of our friendly Simply Uniforms team will discuss your branding requirements and advise exact costings for embroidery on your uniform.