DELIVERY

We understand the importance of making sure your branded items reach you in a timely manner.  Please note that at the moment we are experiencing stock shortages and freight delays due to ongoing issues created by COVID-19 and its affect on international freight coming into Australia.  Guidelines for completion times from receipt of the confirmed order are as follows:

– For unbranded items: 3-6 working days (subject to availability of stock, see note above regarding freight delays).

– For initial orders of branded items:
Artwork set-up: 2-3 days
Receipt of garments: 3-4 days
Production: 7-10 working days
TOTAL: 10-17 working days
Please note if samples are required this may add additional time.

– For repeat orders of branded items: 7-10 working days (subject to availability of stock, see note above regarding freight delays).

– Custom orders: Delivery is on a case-by-case basis.  We will confirm delivery timeframes with you.

– Urgent orders: Please notify us if you have an urgent requirement or a deadline by which your items are required.  We are happy to try to meet urgent deadlines but if we are unable to do so we will advise you of the soonest possible date before processing your order.

The above timeframes are subject to timely approval of logos.  An order is not confirmed until payment or deposit is received.

SHIPPING

The above timeframes do not include shipping time.  Shipping cost and timeframe guidelines are as follows:

For metro areas:
Orders under $500 plus GST:  Shipping cost $15 plus GST.
Orders of over $500 plus GST are freight free unless sent by air.

Freight is usually by courier within metro areas with next day delivery.  Small orders may be sent by Startrack or Australia Post – see details below.

For non-metro areas:
If your order will fit into an airbag we will send it by either Startrack or Australia Post.  The cost depends on weight.  A 3kg satchel is $15.00 plus GST and a 5kg satchel is $20.00 plus GST.  Startrack usually deliver in 1-2 business days.  Australia Post is currently taking anywhere up to 10 business days.
If your order will not fit into an airbag we will obtain quotes from a road carrier and send by the most cost effective method.  This can take 2 to 5 business days depending on your location.

Postage calculations are estimates and while we try to to ensure that this calculation is accurate, under certain circumstances the postage cost calculated may be incorrect and may not cover the real delivery costs.  If this is the case, we will contact you prior to processing your order to inform you of the actual cost and give you the option of proceeding with the revised delivery charges, or cancelling your order and receiving a refund.