DELIVERY

We understand the importance of making sure your branded items reach you in a timely manner.  Guidelines for completion times from receipt of the confirmed order are as follows:

– For unbranded items: 3-6 working days

– For initial orders of branded items:
Artwork set-up: 2-3 days
Checking and approval: 2-3 days
Production: 5-7 working days
TOTAL: 9-13 working days
Please note if samples are required this may add additional time.

– For repeat orders of branded items: 5-7 working days

– Custom orders: Delivery is on a case-by-case basis.  We will confirm delivery timeframes with you.

– Urgent orders: Please notify us if you have an urgent requirement or a deadline by which your items are required.  We are happy to try to meet urgent deadlines but if we are unable to do so we will advise you of the soonest possible date before processing your order.

The above timeframes are subject to stock availability of the items ordered.  An order is not confirmed until payment or deposit is received.

SHIPPING

The above timeframes do not include shipping time.  Unless otherwise requested, shipments are by Australia Post and take 2-6 business days.  Shipping cost guidelines are as follows:

Orders under $500:  Shipping cost $15 plus GST

Orders of over $500 are freight free.

These guidelines are for Perth metro.  Outside Perth metro shipping may be at additional cost.  If urgent postage is required we can arrange Express Post or overnight air bags at additional cost.

Postage calculations are estimates and while we try to to ensure that this calculation is accurate, under certain circumstances the postage cost calculated may be incorrect and may not cover the real delivery costs.  If this is the case, we will contact you prior to processing your order to inform you of the actual cost and give you the option of proceeding with the revised delivery charges, or cancelling your order and receiving a refund.